Question Is GoRootz An Indian Company ?
AnswerYes. GoRootz is a registered Indian company – GoRootz Mainly focuses on Handmade products made in India. We have our best weavers all over India.
Question How do I register myself?
AnswerYou can register yourself by clicking on Login/Sign Up Button. Once registered, you can enjoy regular updates and services from GoRootz.com
Question Is my personal information secure at GoRootz.com?
Question How can I cancel my order?
AnswerIf you wish to cancel your order please login into your account and in the order section, you will find the cancel order button. The order is only canceled before the order is been processed.
Question How can I deactivate my GoRootz account?
AnswerIf you wish to deactivate your GoRootz account please mail us to firstname.lastname@example.org from your registered mail.
Question Is it necessary to have an account to shop on GoRootz?
AnswerYes, it’s necessary to log into your GoRootz account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
Question How are items packaged?
AnswerProducts sold by GoRootz assured badge are shipped in packages with waterproof plastic wrap.
Question A product I want is sold out. Can I still get it?
AnswerAny product you want to purchase and it is not available, you can like it and it will be added to your love-list. We will send you notification and email when it will be added back in stock.
Question How to track my shipment?
AnswerTo track your order, go to Order Tracking and fill in the Order ID number and Billing email address.
Question Under what conditions can I return/ replace my product?
AnswerReturns/Replacement are accepted under the following cases –
- Wrong Product – Wrong color/ size/ style.
- Wrong item ordered/ delivered.
- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired.
- Wrong Quantity – Missing Products
- Damaged Product – Physical damage/ Tampered product or packaging.
- Defective Product – Manufacturing defect.