Return Policy

At Gorootz, your satisfaction is our priority. However, due to some unfortunate reason, you are not happy with the product then the following terms and conditions apply to arrive at a mutually agreeable decision.

    • If an item you ordered does not meet your expectations, do write to us and we will be more than happy to assist you. 
    • We at Gorootz are dedicated to offering you the best product and of the best quality. However, to err is human and we are more than willing to resolve and rectify any error on our part.
    • We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

o    The item is damaged during transit.

o    A manufacturing defect (however please be informed that exclusively handmade saris have weaving irregularities that may not be counted under manufacturing defect).

o    Or a wrong item delivered. (Item done on order may have slight variations in terms of color and design, thus will not be considered wrong)

o    Items on sale not eligible for return or exchange.

                        

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

If you have received an item in damaged condition or with a manufacturing defect or have been delivered a wrong product, please contact us by email or phone within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us over the phone or via mail, we'll instruct you on how to proceed.

We will ensure shipment of the replaced item at the earliest possible with the shipping cost borne by you.

If the originally ordered item is no longer possible then we will request you to choose an alternate item and ship the same with the extra shipping cost to you. We will communicate with you at every point to make sure you are happy with the exchange.


Inspect the order for damage on arrival

Please ensure that you are receiving what you ordered, in an acceptable condition. Do not accept orders where the outer packing is damaged or tampered with as we do not take responsibility of orders tempered with at the time of delivery. Please do verify the items’ quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, do not accept delivery of an order. Also, lodge proper complain with the local office of the courier


Missing Beads and Sequences

We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off in spite of best handling and care. 

 

Helpful Guidelines on Returns

Kindly report your problem within 24 hours of receiving the item in question.

Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a Return /exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gorootz  reserves the right to refuse a return/exchange if found not valid, in which case the relevant reasoning will be provided to you

Please do not send back an item before consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us. Please note that no credit or replacement shall be given on such items.

Please report any and all problems associated with a single order/package delivery at the same time. Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.

Please be informed that as of now, we do not have an automated pickup option. Please return your items using registered courier services as advised in our return authorization mail to the following address and the courier charges will have to be borne by you.

 REQS Technologies India Pvt Ltd-

 #826 Venugopal Commercial Complex, 3rd Floor, 3rd Cross, 80ft Road Hegdenagar Dr. Shivaramkaranth Nagar Post, Bengaluru, Karnataka  560077 Tel: 080 2844 4323 

In case of item done on order - which means asking the weaver to redo an unavailable or out-of-stock item - only damaged or defected item will be considered for return or exchange. Color and design variations will not be acceptable reasons for the same.

As safe delivery to you is our responsibility, you will agree it is mutual. If something happens in transit and the package doesn't get delivered to us, we may not be able to help you. So please make sure to send the order to be returned, thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.


Credit Issuals

Once we receive your paperwork and returned goods, we issue a refund for the cost of the goods to the original credit card depending on your preference. Please note that it takes about 3-6 business days for all credits to be posted to a customer's credit card account and an additional 2 business days for the corresponding bank to actually post these to the customer's accounts from the date we process the credits. We kindly request customers to check these credits in their next credit card statement.

You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product.

If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.


Claiming Refunds For Credit/Debit Card/Net banking or Paypal Transactions.

For Credit Card/Debit Card/Net banking or Paypal Transactions.

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded.

You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product.

If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.

 

For COD (Cash on Delivery) Transactions:

    • Refunds can only happen via Gift Vouchers.
    • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

·    You may also opt to park the funds with us for a futuristic purchase or choose any alternative product of your choice of the same value or higher from our list of product.

·         If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.

 

Risk of loss

All items purchased from Gorootz.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


No refunds will be given in the following cases:


    • In case of minor design and color variations. With handloom products, there will always be some variation between products.
    • Incorrect or outdated delivery address.
    • Incorrect address format including any form of a PO Box address.
    • After 3 failed delivery attempts by the courier.
    • Package refused by recipient.
    • Products returned in a used or damaged condition.

 
Return Address

Please return your items to the following address

REQS Technologies India Pvt Ltd-

 #826 Venugopal Commercial Complex, 3rd Floor, 3rd Cross, 80ft Road Hegdenagar

Dr. Shivaramkaranth Nagar Post, Bengaluru, Karnataka 560077 Tel: 080 2844 4323 

Email us if you have a problem, on support@gorootz.com